Introduction

This is a personal project to design a user-friendly digital companion for the Bentley community to manage their library affairs to improve the experience. The project plan is: first to study on pain points in users’ reality; based on research findings, some opportunities are defined. Finally, a medium-high fidelity prototype is created for major workflows.

As a student at Bentley University, I often use our library resources, so do many other colleagues. Currently, Bentley library possesses a desktop website and an adaptive mobile website, the portals where Bentley community can look for library information and request for resources (Group Study Room Reservation, borrowing materials, etc.).

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Prototype Demo

Reserving Group Study Room Workflow

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Tracking Borrowing Details Workflow – My Account Feature

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Design Process

Design Process

Empathize

Guerilla Research

Field Research

Borrowing

Define

Define

Prototype

https://invis.io/2JBINZWSA

Example: Current and Proposed Group Study Room Reservation Experience

Current - Prototype - Reservation

TestingTesting